Technical help
The app closes unexpectedly
Open INNR again and restart your iPhone. Also check that you have the latest version of INNR and a supported version of iOS installed. Avoid deleting the app unless necessary: your personal entries are stored locally and would be removed with it.
A purchase is not recognized
Use “Restore Purchases” in INNR and check that you are signed in with the same Apple Account. You can manage subscriptions in iOS Settings under your Apple Account.
Reminders do not appear
In iOS, go to Settings → Notifications → INNR and check that notifications are allowed. You can then set your preferred reminder times again in INNR.
A breathing exercise feels uncomfortable
Stop the exercise and return to your natural breathing rhythm. Do not use breathing exercises while driving or whenever you need to stay fully alert. If discomfort persists, seek medical advice.
Contact
For technical issues, please include your INNR version, iOS version, iPhone model, and a brief description of the last steps you took. Do not include sensitive journal entries.
Contact Support
Confidential listening and support services
Sometimes it helps to talk to someone outside your immediate circle. These independent services offer confidential conversations:
Their official websites also provide information about chat and email support: Germany, Austria and Switzerland.